SHIPPING & RETURNS
Raceglass uses wood crates to ship our products, this provides maximum protection during shipping. A flat handling/crate fee of $300 will be charged per order, in addition to shipping costs.
We ship via freight which requires the shipping address has a loading dock and/or forklift. Raceglass charges flat rates based on the customer’s shipping address.
Raceglass does not except returns, all sales are final.
Raceglass packs all products carefully to prevent damage during shipping. However, damage may still occur in transit. The buyer must inspect the packaging and the products carefully upon receiving them, then accept or deny the shipment, and if need be, notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver’s presence. A signed receipt without any notation releases the carrier as well as Raceglass from any further damage claim. Discovery of damages after a clear delivery becomes the responsibility of the customer.
All damages must be notified to carrier AND Raceglass within 24 hours. In cases of damage with proper notion on receipt, the carrier will determine whether to pay for the repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to Raceglass and is not negotiable. All disputes about the settlement amount shall be addressed with the carrier. Raceglass, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.